Shipping policy
At Crown & Rose, we are committed to getting your order to you safely and as quickly as possible. Please review the information below for details about our shipping and delivery process.
Order Processing
Orders are typically processed within 3–5 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and holidays. Orders placed on weekends or holidays will begin processing on the next business day.
During sales, promotions, holidays, or periods of high order volume, processing may take additional time. We appreciate your patience during these periods.
Shipping Rates
Free shipping is available on orders over $70.
For orders below $70, applicable shipping charges will be calculated and displayed at checkout based on your shipping address and the available shipping method.
Shipping rates and available delivery options may vary depending on the destination, order size, and shipping method selected.
Delivery Times
Estimated delivery times are:
- Standard Shipping: 3–5 business days
- Express Shipping: 1–2 business days, if applicable
Please note that delivery times are estimates and begin after your order has been processed and shipped. Actual delivery times may vary due to the carrier, destination, weather conditions, holidays, or other circumstances outside of our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Please allow up to 48 hours for tracking information to become active after the shipping confirmation has been sent.
International Shipping
We may offer shipping to select international destinations. Available shipping options and rates will be displayed at checkout based on the delivery address.
International customers are responsible for any customs duties, import taxes, VAT, or other fees that may be imposed by the destination country unless otherwise stated at checkout.
Crown & Rose is not responsible for delays caused by customs clearance or local authorities.
Address Changes
Please make sure your shipping address is correct before completing your order.
If you need to change your shipping address, please contact us as soon as possible after placing your order. We cannot guarantee that an address can be changed once an order has been processed or shipped.
Delayed, Lost, or Damaged Orders
If your order is delayed, lost, or arrives damaged, please contact us at sauerpower98@yahoo.com with your order number and relevant details.
If your package appears damaged upon delivery, we recommend taking photographs of the package and its contents and contacting us as soon as possible.
Once an order has been handed over to the shipping carrier, delivery delays may be outside of our control. We will, however, do our best to assist you in resolving the issue.
Incorrect or Incomplete Address
Crown & Rose is not responsible for orders that are delayed or returned because an incorrect or incomplete shipping address was provided at checkout.
If an order is returned to us due to an incorrect address, additional shipping charges may apply if the order needs to be reshipped.
Shipping Restrictions
Some products or destinations may have shipping restrictions. If we are unable to ship an order to your selected destination, we will contact you and provide further information.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Email: sauerpower98@yahoo.com
We are happy to assist you with any shipping-related questions.
